Сauses of the Protestant Reformation

The term â€Å"Protestant Reformation† is used to describe what was originally an effort to â€Å"reform† Western or Catholic Christianity (the term Catholic means â€Å"universal†) but ended up creating a separate tradition. Several stages can be identified as part of the Reformation, beginning with Martin Luther (1483-1546) in Germany then shifting to John Calvin (1509-1564) and Huldrrych Zwingli (1481-1531) in Switzerland (206). Reforming ideas later spread to England, leading to the Church of England (Anglican) breaking from Rome (1533) and the growth of many Protestant denominations, such as Methodist, Baptist and Congregational.Luther’s nailing of his 95 theses to the door of the Castle Church in Wittenburg in 1517 is widely considered as launching the Reformation but earlier people, ideas and movements contributed toward Luther’s actions. Political and religious factors both lie behind the Reformation. First, religious then political causes o f the Reformation are discussed below. Among several â€Å"forerunners† of the reformation was John Wycliffe (d. 1384), the English Bible translator and his disciple Jan Huss (1372-1415) of Bohemia. Earlier movements and attempts to reform the Church also lie behind the Reformation.Many wanted ordinary Christians to read the Bible for themselves and blurred the distinction between lay and ordained. One of the major emphases of the reformation was the â€Å"priesthood of all believers. † Direct access to the bible in vernacular languages, not in Latin which few lay people spoke or read, was regarded by Catholic priests as dangerous, by-passing their priestly role as mediators. Luther, an Augustinian monk and professor at Wittenburg, became convinced that the Church substituted itself for â€Å"faith†, acting as if â€Å"salvation† was a commodity that could be bought and sold, which the Pope did in the form of indulgences.Preoccupied with â€Å"justificat ion,† Luther determined that faith is God’s free gift; it cannot be earned by good works or bought from the church. He also criticized the wealth and political power of the Church. He renounced celibacy, arguing that the Christian life is a vocation that should be lived out in the world. Protestants rejected papal authority; gave priority to the bible, recognized two (as compared with seven) sacraments, baptism and communion (some jettisoned the concept of â€Å"sacrament†); gave communion in both kinds (as compared with only bread) and taught the priesthood of all believers.Behind these Protestant emphases was discontentment with a Church that was dominated by priests, practiced many traditions that could not be traced back to scripture and that was preoccupied with wealth and power at the expense of spirituality. Such practices as buying church offices (simony), clerical marriage or the keeping of mistresses as well as the sale of indulgences, all compromised t he Church’s moral and spiritual authority. Faith for Protestants usually involves a personal experience of renewal. You are not born a Christian but become Membership of a Church does not mean that you are necessarily a true believer.Invention of the printing press, too, made placing the Bible at the center possible because more and more people could now read the bible. Translation also facilitated this process. The above also had political implications. Much money went from countries such as the German states to Italy to pay for building churches or to maintain the lavish lifestyle of popes and bishops in Rome. Earlier, during what was called the investiture controversy of the 11th and 12th centuries, the Pope had vied with kings and princes over who had the right to appoint church officers, with the Pope claiming that only he had the right to do so.In fact, there was also historical tension between the Pope’s claim to be the ultimate temporal as well as spiritual aut hority and kings who saw themselves as ruling directly under divine authority with no need for papal approval. Following Luther’s denunciation of indulgences and of other beliefs and practices, several German princes supported his new movement, asserting that they had the right to choose which version of Christianity would be the â€Å"church† within their state.Effectively, this was what Henry VIII did when he declared that the Church of England was independent from Rome, that it was the established church of his realm. Henry became head of the Church of England. In theory, the Popes saw the Church as â€Å"above† the state, since they legitimized kingly succession. In Protestantism, the Church tends to be regarded as â€Å"under† the state, or as a partner in running the state. Luther and other reformers were in part successful because they had the support of political leaders.From the perspective of kings and other temporal rulers, weakening the power of the Pope and retaining money within their own states was a significant factor. For Luther and his fellow reformers, the Reformation had more to do with matters of the heart. Luther experienced a personal transformation while preparing his lectures on the Book of Romans and it was this experience that prompted his ideas about â€Å"faith alone†, â€Å"grace alone† and â€Å"scripture alone†. Yet without the support of temporal rulers he would probably have been convicted of heresy and executed.Rather than single out one or several causes of the Reformation as the most important, arguably, what lies at the root of the Reformation was a new spirit of humanism that was sweeping Europe. Luther was no â€Å"humanist† but he did want to give Christianity back to the people and in a sense to individuals, who would study the Bible, undergo personal, individual religious experiences and who would not have to answer to an external sources of authority. No one wou ld stand between a person and their God, although kings tried to do so as stamped out alternatives to their choice of a state church. . The Renaissance has been called the `birth of modernity. `Why? The â€Å"Renaissance† describes the period from about 1300 to about 1600, although historians disagree about the exact parameters. Historians actually identify several â€Å"renaissances† such as the English renaissance and the Scottish renaissance although the term is often restricted to the Italian renaissance. â€Å"Modernity† can be a misleading concept, because what was thought â€Å"modern† in the 1920’s seems old-fashioned in the opening years of the 21st century. The word means â€Å"re-birth†.Following the Black Death, which emasculated the population of Europe killing about a quarter of the population, some people decided that if life was short they ought to become as much as possible masters and mistresses of their destiny. Life was t oo fragile to be subject to a great many limitations and controls. The typical Renaissance Man did not confine himself to a single area of interest but studied a wide range of disciplines. Leonardo Da Vinci (1452-1519) for example was a scientist, an inventor, an artist, a anatomist, musician, visionary, musician and engineer.Arguably, Da Vinci did not want to miss out on any aspect of learning that was accessible to him as a human individual. He wanted everything that life could afford him. One contributing factor behind the emergence of the Renaissance was the rediscovery of classical learning aided by the influx of Greek refugees from Constantinople after 1453, when it fell to the Ottomans. Scholars from the East brought with them copies of Aristotle, Plato and other Greek masters. Other forgotten texts traveled to Europe via the Muslim world through Spain. The City-state of Florence was instrumental in developing Renaissance ideas.Some suggest that after the Black Death merchant s and workers gained importance. Since they were fewer in number, they could demand higher wages and more privileges. In smaller states, their importance was magnified. More wealth led to more interest in spending their leisure time pursuing learning and other interesting activities. Previously, scholarship had been dominated and policed by the Church to ensure that ideas though dangerous and contrary to Christian teaching did not develop. Lay people now turned to serious academic endeavors and were less concerned with conformity to Christian ideas.What many saw in the classical texts was confidence in humanity itself, in human ability to shape the world, to control human destiny. The way in which the human form was depicted in Greek sculpture testified to the nobility of the human form. Renaissance men such as Petrach (1304-1374) actually thought that ancient times were superior and wanted to reconstruct the past. Ancient knowledge of the functioning of the human body suggested the uniqueness of â€Å"man† among other creatures. All of this shifted the human to the center. Renaissance thought is not characteristically atheist but it is generally classed as â€Å"humanist†.Much scholarship focused on the humanities, that is, poetry, grammar, history, moral philosophy and rhetoric and there was a deep concern with how men and women could live virtuous lives. Giovanni Pico della Mirandola (1463-1494) famously said that â€Å"man is the measure of all things† which can be taken as the motto of the age. The Renaissance was also given a boost because wealthy people decided that patronizing art and learning was worthwhile. In what sense did the Renaissance prefigure or give birth to modernity? Modernity here is understood as the age of mature humanism. God is no longer thought to supervise and pre-ordain human affairs.The Church is no longer the guardian of learning. Knowledge is that which can be empirically proven, regardless of whether the Ch urch approves or not. While many â€Å"great men† of the Renaissance still believed in God and in eternal punishment or reward, others began to distance themselves from religion. Some tended to think that God created the world and humanity but then stepped aside, leaving people to determine their own destiny. Modern thinkers do not look to religious doctrines to determine â€Å"right† from â€Å"wrong† but see notions of morality as socially agreed constructs which are therefore fluid and subject to change.A thinker such as John Stuart Mill (1806-73) argued that a world free of religion would be more moral because people would act not in order to earn a reward but simply because an act was moral. Spinoza (1632-77) produced a system of ethics that was derived from rational thought, not from scripture. The idea that humans, by ingenuity can cure diseases, shape the world to suit their needs, redeem past mistakes by new feats of engineering and skill, puts â€Å"h umanity† at the center and all but makes God redundant.God becomes either wishful thinking or a dangerous idea, one that prevents people from taking responsibility. Historians, though, are divided on whether the Renaissance was a bridge from the Middle Ages to modernity or whether nostalgia for the past was so rampant that it could not prepare for an unknown the future. Or, even if Renaissance people did glorify the past this was in order to improve the world in which they lived and the world in which their children and their children would later live. Renaissance people were confident that human skill could make the world a better, more attractive place.The impetus to know the world led to the great explorers, which in turn inspired the more recent quest to reach the stars. Arguably, Renaissance people looked back to take what was best from the past so that humanity could move forward. Thus, modernity has its roots in Renaissance conviction that man is the measure of all thin gs. 2. The Early Middle Ages are often referred to as the `Dark Ages. ` Why? Was there any learning during this period? Dividing history into periods and naming them is problematic because not everyone agrees on how time should be divided.Characterizing an era by its main ideas or ethos, such as â€Å"Renaissance†, â€Å"Enlightenment† may be better than using such terms as â€Å"Middle Ages† or â€Å"Modern† because what can now be called â€Å"Middle† will later be nearer the start of written history. What is now â€Å"modern† will seem antiquated. The term â€Å"Middle Ages† may remain appropriate when applied to the period between the classical and the Renaissance, that is, from the 5th to the 13th centuries, although the Renaissance is sometimes included in the late Middle Ages, ending in the 15th century.Defining historical periods by describing their ethos depends on establishing a consensus about what characterized them. It wa s the Renaissance thinker, Petrarch (d. 1374) who first referred to the early Middle Ages (roughly end of fifth to end of ninth century) as the Dark Ages. Petrarch believed that the classical world was superior to the age in which he lived, itself characterized as a period of â€Å"re-birth†, that is, of reviving ancient ideas. Consequently, for Petrach, the period between the end of the classical age and the beginning of the Renaissance was â€Å"dark†.The term ‘Middle Ages† was also coined by a Renaissance period scholar, Flavio Biondo (d. 1463) who distinguished the classical, the Middle and the modern periods. For him, modernity began around about his own time, or perhaps from the Fall of Constantinople (1453). During the Dark Ages, Learning was rare, confined almost exclusively to the Church and many clergy were badly educated. Europe was divided, since the attempt to unite the former provinces of the Roman Empire as the Holy Roman Empire failed.The Ca tholic Church was the only pan-European organization and this may have hindered the development of science because little other than theology was taught or studied. There was hardly any serious historiography and literature, all in Latin, was almost exclusively hagiography or related to theology. Poetry, creative and imaginative writing, fiction, was conspicuous by their absence. Art did exist but was controlled by the Church and comparatively few great buildings or cultural artifacts were produced, although some were. Examples of great art are the illuminated mss of the Bible, such as the Book of Kells.Certainly, there was a great deal of superstition during the Dark Ages and anything that the Church authorities could not understand was condemned. This included some ancient knowledge of medicine, dubbed â€Å"witchcraft† and spiritual practices that challenges the Church’s authority, such as Celtic Christianity in Ireland, Scotland and Wales where women played a great er role and nature was reverenced. In fact, however, there were centers of learning where non-religious subjects were explored: some monasteries were isolated but maintained libraries where away from the prying age of the protectors of orthodoxy forbidden ideas were explored.The term â€Å"dark ages† highlights the contrast between the age of discovery when development took place in many areas, in science, medicine and technology from the Renaissance on and the earlier lack of progress or achievement. Yet others argue that some important aspects of modern life have their roots in the Dark Ages. For example, although the experiment of unifying Europe under the Holy Roman Empire failed, the Catholic Church did represent a unifying ideal. People were conscious of belonging to an entity that was larger than their political unit. People saw themselves as belonging to the same race, with the same rights.The idea of the whole globe as a common habitat may stem from this early unders tanding of human unity. The idea that everyone, even rulers were subject to the same law and the use of juries of peers can be traced back to the Dark Ages. The jury system remains fundamental to how justice operates in the modern world. In Art, realism was a feature during the Dark Ages, laying foundations for later developments such as the Romanesque and Gothic styles. Universities emerged just after the end of the Dark Ages and cannot have appeared from nowhere, that is, the idea of the University must have some roots in the so-called Dark Ages.The oldest Universities in Europe such as Bologna, Paris and Oxford taught the arts, law, medicine as well as theology. Enough people versed in these subjects but who were not themselves graduates of universities must have existed to teach relevant courses. Presumably, they were the products of monastic centers of learning that had pushed the boundaries of knowledge beyond theological topics. Thus, the term â€Å"Dark Ages† may refl ect the perspective of Renaissance scholars more accurately than it does those of modern scholars.On the one hand, the Renaissance is depicted as the beginning of modernity or as its precursor, suggesting that modernity built on antecedents and did not materialize spontaneously, appearing ex nihilo. Similarly, some ideas from the Dark Ages such as early contact with Muslim learning in Spain, may have laid foundations on which the Renaissance built. Pre-Renaissance Europeans were not completely ignorant about classical thinkers, for example. There may be better ways of dividing and characterizing history, although both terms â€Å"Dark Ages† and â€Å"Middle Ages† have had a long shelf life.

Breastfeeding vs Formla Feeding Essay

Parents-to-be have a lot of things on their plate. One of those many things that parents should worry about is what their child is going to consume. The choice to either breastfeed or formula feed should be the main thing on an expectant mother’s mind far before the baby is born. The nutrition a baby takes in from milk for the first year of life is very valuable for a baby’s growth and health. The choice of breastfeeding or formula feeding should be looked at and thought about deeply before deciding a nutritional plan that will alter a child’s life forever. Furthermore, these choices will also affect the parent’s life. The main aspiration for this essay is to contrast the health benefits, cost, and convenience of breastfeeding as opposed to formula feeding. The first important difference between breast and formula feeding is the health benefits. Every time a healthy woman breastfeeds her baby, she is passing on natural antibodies and vitamins that has been known to keep the baby healthy and strengthen the newborn’s immune system. The immune system assists in fighting most infections and diseases that new babies may be susceptible to, such as ear infections, respiratory infections, diarrhea, and the common cold. Some of the illnesses are more serious and could cause sudden infant death syndrome, mainly whooping cough, meningitis, leukemia and other devastating cancers. Breastfeeding can help in the prevention and reduction of risk in developing diabetes, asthma, and allergies later in life. Formula milk, however, lacks all the natural antibodies that newborns need to strengthen an infant’s non-existent immune system to help fight off infection and illnesses. Formula milk is primarily a source of nutrition and does not contribute to the development of a newborn’s immune system. Shelby Medico 05/28/12 The second difference between breastfeeding and formula feeding is the cost. Breastfeeding is a smart choice because not only is it free, but it saves money. Instead of wasting money on manufactured milk, mothers can take advantage of the free milk produced by Mother Nature. Parents can use money saved by breastfeeding and use it toward other important items newborns need. On the other hand, formula is very expensive and the price of formula adds up. As a baby grows, the parents will have to keep up with the baby’s expanding appetite; therefore, parents will eventually find themselves spending double the amount of money on formula. Formula fed babies also will not be receiving the proper antibodies to help prevent the illnesses that lead to trips to the doctor’s office. Doctor appointments are expensive, not to mention the time off work a parent may have to take to care for a sick child. The final difference between breastfeeding and formula feeding is convenience. Convenience is the key to make feeding a baby an easier task for the parents. Breastfeeding is very convenient because it is always available day and night whenever the baby is hungry. When a mother plans to run errands or simply to go out to eat for lunch with her baby, she will not have to pack anything for the baby to eat. Another convenience of breastfeeding is that it is not necessary to prepare milk and warm bottles in the middle of the night for the half-asleep midnight feedings. Parents of formula fed babies, however, have to spend extra time boiling water to prepare the formula and sterilizing the bottles before the baby can eat. Parents also have to be cautious about warming bottles to make sure the formula milk is not too hot for the baby’s sensitive mouth. Extra inconvenient tasks that have to be done before feeding a hungry, impatient baby can be very frustrating. In conclusion, considering the health benefits, cost, and convenience of breastfeeding, it would be the most logical choice to better a new family’s life.

Culturally Diverse Students Essay

Today our classrooms, just like families, are becoming more unique and blended. Teachers are tasked with effectively teaching students with disabilities and diverse cultural and linguistic backgrounds. In order for educators to meet the needs of their students, key strategies must be implemented that will positively affect their students academically and behaviorally. This paper reflects on the experience of one of these families and identifies key strategies to maximize the potential of cultural and linguistically exceptional students. Background I was lucky enough to interview a family that I have worked with over the years as a nanny. For the purposes of this paper and the anonymity of the family I am using the names Lucy and Chris (to refer to the mother I interviewed and her husband) and James (to refer to the exceptional child). Because I have been working in this family’s home for a number of years I am able to give an accurate overview of their socioeconomic status. Lucy and Chris self-identify as African-American and live in San Pedro, CA where the population is 76,415 with 59% identifying as Caucasian and 8% identifying as African American. The town can be classified as predominately middle class as the median household income is $62,422 (City Data, 2011). Lucy completed some college and works full-time as a manager of a credit union. She lives in a three-bedroom house with her oldest son, her younger son, James, who is now 15, and her husband. James is a lively young man with autism who is on the moderate/severe side of the spectrum. He is an exceptional swimmer and participates in his high school general P. E. program. He struggles with social interactions and has very little expressive language. He has learned to use a GO TALK to communicate functionally. James is very sensitive to his environment and sometimes becomes overwhelmed by loud noises and crowded spaces. Autism affects 1:88 children and the prevalence is on the rise. It is the fastest growing developmental disability in the U. S. It is five times more likely for boys to have autism than girls. It is characterized by language delays, social delays, and repetitive patterns of behavior (Facts About ASD, 2012). Lucy knows that I am in the process of getting my special education credential and that my own family member has DS-ASD. When she was interviewing me for the nanny position years ago she was nervous and unsure about letting anybody come into her home. After I told her about my background and how much I have learned from my brother she began to open up and become more comfortable with me. She has since then told me how thankful she is for me and how nice it is to have someone that understands her son. Discovering and Reacting to Disability It all started in preschool school. The teacher kept telling Lucy, â€Å"I don’t think he can hear. † And Lucy kept saying, â€Å"He can hear just fine! † The teacher kept saying the same thing so finally she took him to the doctor. This experience supports the research on professionals in early education or elementary school programs being the parent’s initial source of information about their child’s special needs (Turnball et. Al, 2011, p. 77). Denial was the first phase in the process of Lucy learning to accept her son’s autism. Lucy also said other members of her family were in denial, including her husband and father. Her father told them they â€Å"were not disciplining him enough† on multiple occasions. She did not talk about any anger, bargaining, or depression phases before finding acceptance (The Grieving Process ppt, 2013). Lucy has immense inner strength that I truly admire. After a doctor diagnosed James, Lucy and Chris told their family and her mother pushed her to get extra support. Lucy tells me she probably wouldn’t have ever done gone for it if it weren’t for her mother because they have always worked for everything they had and lively comfortably and didn’t want to ask for help. A person’s culture may affect treatment decisions and is often associated with certain socioeconomic or geographical constraints related to accessing care† (Mandell & Novak, 2005, p. 113). Reaching out for support was not something the family wanted to do and because they lived in San Pedro, accessing the right services often required traveling long distances. Educators must recognize the relationship between status and our society’s symbols of success (holding a job, having a place to live, and being independent). As an educated service provider, I am always caught off guard by a family’s hesitation about pursuing services (even my own family never sought out extra help). My professional experience has ingrained in me the importance of early intervention. Many â€Å"African-American families seek help from family, friends and church groups before they will get professional help for their child (Dyches et al. , 2004)† (Litten, 2008, p. 5). Lucy’s perspective and her mother’s reaction had both been influenced by her experience with her sister, who was developmentally delayed as well. She said her mother wished she had gone and gotten services for her. But when they were growing up, Lucy said, â€Å"It wasn’t something you did. Our family was poor. We did whatever we did to survive and both of my parents worked. † Educators need to keep the roles of culture, poverty, and historical perspectives in mind as we work with these families because they have an impact on the attitudes and behaviors of families with exceptional children. In Lucy’s family growing up, there was a lack of awareness about the availability of services. As educators, we must consider the lack of awareness and the socioeconomic factors that prevent certain families from taking advantage of the services that they are entitled to. We can’t expect them to advocate if they aren’t aware of what is available. We must take on this role. Teacher strategy #1: Fairness is When a Child Gets What He/She Needs Over the years, Lucy and James struggled with the school’s changing James’ placements. It wasn’t until she came to the school to observe him and found him sitting in a corner of the classroom, on a couch, rocking back and forth for hours with no attention or demands placed on him that she decided to pull him out of the district completely. During their search for a new junior high school they came across programs that were solely focused on vocational skills. Lucy and Chris felt their son had more important academic skills to obtain before teachers started teaching him how to get a job. They didn’t expect him to be a scholar, but they did want him to have access to general reading, writing, and math curriculum. Education, rather than life skills, was more of a priority for them. They added an inclusion goal in his next IEP. James would participate in general P. E. and math or computer class. According to Kathryn Pitten, â€Å"Cultural mores may determine which treatment goals families will accept and which goals they will decide not to work towards. Also, parenting style will determine which goals are viewed as important. † (Pitten, 2008, p. 4). Teachers must be responsible for developing a classroom program that fosters the understanding and respect for individual differences and discusses what fairness means to each student. Teacher strategy #2: Develop a Positive Collaboration Between Parents and Teachers Lucy admitted that she did not take an aggressive approach to getting James all of the supports he needed. Most of the things she learned she â€Å"stumbled upon† through conversations with other parents, teachers, and paraprofessionals (all of which have worked out in their favor). She believes she has done the best she can for her son. Once again, awareness was lacking and because of that this family did not get the support they needed until much later on. This is consistent with literature addressing service accessibility in that ethnic minorities typically access services at a much lower rate than their Caucasian counterparts (Balcazar, Keys, & Balcazar, 2001). Learning how the school system could work for her son was a significant stressor for her. If educators embraced the full reality of the student’s and family’s life and committed to supporting emotional and academic needs (Turnball et. Al, 2011, p. 147) this could help to bridge the gap between home and school. Letting parents know that you believe in their child is sometimes all it takes to give your family’s hope. Teacher strategy #3: Implement Culturally Responsive Teaching Ford (2012) points out that African Americans are the only involuntary minority group. African Americans live in a society where race affects every aspect of their lives. â€Å"The overrepresentation of Black students in special education has been dissected, discussed, and debated† (Ford, 2012). We need to understand the negative effects racism has on our children and be sensitive to the history of previous schooling of exceptional students. Some Moderate/Severe students, like James, are moved from program to program (several times a year). Teachers need to understand that not all children in their classroom have learned the same things and they can’t be taught in the same environment at the same time. We need to differentiate and individualize our instruction by providing a wide range of materials and utilizing several learning strategies. School strategy # 4: Ensure Each Student Can Identify With Someone One of the best things to happen to James in his freshman year of high school was joining the â€Å"Big Brothers and Sisters† program in his local community. Having a role model; someone to look up to, relate with, and rely on has made such a meaningful impact on his life. Lucy reflected on the first time James was invited to watch the local football team; â€Å"His face lit up. He jumped up and down and couldn’t contain his excitement. † Teachers need to facilitate healthy inclusive relationships school-wide. It is our job to spread awareness about disability and help all students to become sensitive to the beauty of differences. Conclusion James’ family hopes that one day he will be able to live in a supported living community with roommates but like many families with exceptional members, the future is uncertain. Teachers need to take an active role in the transition planning process and remember that culturally diverse families do not have the same values as those of the dominant culture. (Turnball et. Al, 2011, p. 89). These families deserve our utmost respect and attention. Showing parents that you are interested in their story can lead to unexpected successes. In order to truly do our jobs we must make our professional story a part of their family story.

The Importance of Warming Up Prior To Playing Golf Essay - 1

The Importance of Warming Up Prior To Playing Golf - Essay Example When observing the game of golf one has to wonder what preparation and strategy take place prior to one actually stepping onto the course to play. To the eye of an observer, golfers tend to appear to approach the sport with a calm aloofness and confidence. Even with this restrained countenance, there is certainly a set of masterful skills at work as well as preparation to take on a game that requires an inordinate amount of focus for success. Strategic preparation and pre-game warm up contribute to this confidence. Though the game of golf appears a relaxed and laid back sport it also in its own right can be intense, requiring great focus, physical endurance, and excellent visualization skills. So it is one must know what to do to prepare physically to garner this focus and perform at peak performance on the course while avoiding injury.Warming up prior to a game of golf not only enhances flexibility, it prevents injury and improves one's’ game. By warming up ones’ body otherwise tight muscles are stretched and lengthened decreasing the chance of pulling and straining while allowing for optimum performance during ones’ swing. In today’s society, golfers range in ages from teens up to seniors. Certainly, as we age our flexibility decreases and our bone structure changes creating greater challenges physically. Age does not necessarily have to be a detriment to one’s game. It is the approach and preparation that must change. One must treat the body as a finely tuned instrument.

Fictitious Letter to an editor Assignment Example | Topics and Well Written Essays - 250 words

Fictitious Letter to an editor - Assignment Example Other disorders include menarche or early puberty, liver disease, anorexia and bulimia eating disorders, high blood pressure, skin infections and respiratory problems. I believe that schools have a critical role in the prevention of childhood obesity. School programs can provide safe and supportive environment through practices and policies promoting healthy behaviors. Parents can prevent obesity in their children through changing the diet of the family and implementing exercise schedules. Children learn best through example and parents can take the opportunity to promote healthy lifestyles. Parents and care givers facing obesity challenges with their children can get help from several local resource information centers. One of them is Elders in Action on SW Washington Street and the Multnomah County Aging and Disability Services Department on Southwest 6th  Avenue. The resource centers are equipped with modern equipment and experienced nutrition professionals to offer appropriate

Human Biology Coursework Example | Topics and Well Written Essays - 3000 words

Human Biology - Coursework Example These two are components of the autonomic nervous system. These two systems work in a reverse manner to the body so as to enhance its adaptability to the environment (Mader, 2006). In this regard, the parasympathetic nervous system assists in the conservation of the body’s physical resources and the maintenance of normal body functions. The sympathetic nervous system is responsible for the regulation of ‘flight or fight’ responses such as increasing the heart rate and enabling an individual to escape a potential dangerous situation. The motor neuron performs the role of impulse transmissions from the Central Nervous System to other glands and muscles spread within the body (Mader, 2006).. It is composed of dendrites, cell body, myelin sheath, node of ranvier, and synaptic knobs. The dendrites facilitate the transportation of nerve impulses from neighbouring neurons into the cell body. The myelin sheath assists in the nerve fiber protection, insulation as well as a faster transmission rate of the nerve impulses. The nodes of Ranvier assist in nutrient uptake and expulsion of waste products. It is composed of a cell body and synaptic knobs. It is responsible of the transmission of electrical impulses created by stimuli reaction from other nerves. In this regard, it assists the brain in the processing of information. Nerve impulse initiation from one end to the other along a neuron is made possible due to the electrical differences across the neuron’s membrane (Mader, 2006). In this regard, an un-stimulated neuron is normally polarized. In this regard, there is an electrical charge difference between the inner parts and outer region of the membrane. The polarization of the membrane is achieved by the maintenance of surplus potassium ions on the inner region and surplus sodium ions on the exterior region of the membrane (Mader, 2006). Leakage channels allow the leaking of specific amounts of potassium and sodium ions across the membrane. At

Strategy and Plans of Operation on the Event of a Government Shutdown Essay

Strategy and Plans of Operation on the Event of a Government Shutdown - Essay Example .. 5 Causes of Federal Shutdown†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 5 Effects of a Federal Shutdown†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 7 Strategies during Federal Shutdown†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦....................... 8 Contingency Plan†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 10 References†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 11 Appendices†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â ‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 12 Abstract Government shutdowns occur when the Congress and the President fail to enact and make law the appropriations bills for the agencies of the government. On this case the opinions of Attorney General Civilleti and the Antideficiency Act take in action wherein the government is prohibited to spend, enter into contracts or other obligations, and provide government service and employees, except for those that are rated essential by the law. This paper will be focusing on the understanding of how the government shutdown occurs, as well as its adverse effects on the federal employees, public, and business institutions that are involved in providing goods and services to the federal government. This paper will also cover strategies and plans that a company can establish in order to anticipate and develop a course act ion plan in the event of a government shutdown. Strategy and Plans of Operation on the Event of a Government Shutdown Government shutdowns are events that can lead to tremendous effects among workers as well as the public. During a government shutdown, the government tends to stop all its services except those who are termed as essential. This leads to thousands of government employees to be furloughed for a certain period of time. In addition, there are also several institutions and business that will suffer the consequences of the shutdown since it will be expected that cash flow will not occur due to non-payment of invoices. Thus, the need of establishing strategies and a contingency plan is crucial for a company to cope up in the occurrence of a government shutdown. Government agencies will cease in the procurement of equipments or service, installation of equipments, and suspend delivery of equipments to these agencies. The closing will cause tremendous losses for the company e specially when a significant part of the market share of the business comprises the government offices. On the event of a Federal shutdown, several government agencies will furlough most of its employees. However, specific institutions will still continually operate on a normal basis. These agencies include police, fire fighting, postal services, armed forces, utilizes, air traffic management, and the penal system. The goal of the strategy and planning of a business company is to be able to pin-point the affected areas during a shutdown and be able to anticipate its effects on the normal operations. It will also be beneficial for the company if it can establish a contingency plan that will cover the overall course of action on the onset of the shutdown. This can be developed with the help of past records and data of occurrences of government shutdow

Critique of the Literature Review Assignment Example | Topics and Well Written Essays - 1250 words

Critique of the Literature Review - Assignment Example The study sought to investigate the relationship among leadership styles, demographic factors, and confidence in the delegation of duty by registered nurses in a nursing facility. Results identified lack of a relationship between confidence in delegating duties to â€Å"unregistered assistive personnel† and applied leadership style by registered nurses (Saccomano and Pinto-Zipp, 2011, p. 522). The results also noted that fresh nurses with lower academic qualifications reported lower confidence in delegating duties to the unlicensed personnel than registered nurses. This however changed and after years of experience, the nurses with lower qualifications reported higher confidence than registered nurses did (Saccomano and Pinto-Zipp, 2011). The article identified the study’s problem with clarity. Based on its literature review, registered nurses focus on clinical practice but disregard managerial and leadership roles. Previous studies had also not explored the relationship between leadership among registered nurses and their confidence in delegation despite a belief that leadership is significant to the nurses’ ability to manage unlicensed personnel and this knowledge gap informs the study’s problem. The researchers also identified frameworks for their study through the concept of transformational leadership and through the path-goal theory. They defined a relationship between transformational leadership concept and problem, delegation among nursing leaders, and the relationship between the Path-Goal theory and the delegation problem. The theory, the concept, and their proposed effect on an individual’s ability to empower followers and delegate duties to them make the theory and concept appro priate for the study’s problem (Saccomano and Pinto-Zipp, 2011). Reviewed literature was appropriate for the topic and contributed to knowledge development on the topic’s variables. Selected information from the reviewed literature was relevant to the topic and the scope of the  literature’s contents was consistent with the scope of the article’s aim.  

United States Department of Labor Case Study Research Paper

United States Department of Labor Case Study - Research Paper Example The data available on the website was obtained through the occupational Information Network and the National Labor Exchange (U.S. Department of Labor, 2014). The OINC provides information on the skills and employment requirements for vast occupations in the US. The NLE, on the other hand, comprises of Direct Employers Association and delivers information on the job requirements of various US corporations. Thus, the website provides a reliable documentation of labor benefits in the federal government regulations. The first feature is the fact that the website is primarily about the United States department of labor. This implies that the information available on the website is all about labor and employee welfare in the United States (U.S. Department of Labor, 2014). The second feature is that the website gives an outline of all the employee benefits inclusive of their details. It clearly indicates what benefits the employees have and the conditions needed to be met for the benefit to suit the particular employee. For example, the website indicates that The Consolidated Omnibus Budget Reconciliation Act (COBRA) requires that the employee’s health plan should observe a group health plan approach. The third feature is that the websites provides links to other websites that give more information related to the employee welfare. For example, some of the links provided in the website offer the reader information on the COBRA continuation coverage assistance under the American recovery and reinvestment act of 2009 among others. The fourth feature is that the website is simple and easy to understand and navigate its contents. The fifth feature is the fact that the website provides its information through other strategies such as the creation of tabs that allow the reader to navigate the various pages in the website. For example, the general arrangement of the website context favors all the audience by

Truth and the characters in this act Essay Example for Free

Truth and the characters in this act Essay Arthur Miller wrote this play in accordance and reference to the persecution placed upon him and many others by the committee of un-American activities. He was persecuted for his way of thinking, and this inspired him to write the book The Crucible to make people realise that history is repeating. In his mind, the way he and the other communists were treated bared a great likeness to that of the witches of Salem and the way the Jews were treated during the holocaust. This, I think, is why the book and then the play had such a large effect on the country and the way the un-American activities committee treated the so called Comunists. In the sixteen hundreds Salem was ruled by a theocracy so their ideas of truth and justice would have varied from ours. The puritans ideology was that if the bible says its so, its so. Most of us are now aware that most of the bible is not to be taken literally, but symbolically. With relevance to the witch-hunt the puritans believed that no one would lie about something of such importance as witchcraft, after all god damns all liars and what puritan in their right mind would wish damnation upon themselves. Of course we know that the girls had no fear about lying to ensure they get their own way. So if anyone was accused they had to be guilty, and the only way they could save their lives would be to confess to witchery. If they did not confess they would be hung or killed by other means. This to me is a queer justice, as I should hope it is to you or any other fellow human. This however was not the case and many people died, these people can thank a foolish ideology for their death. In my mind the way and personality of the people of Salem did nothing to help the matter, in particular John Procter and Abigail Williams. Again the matter truth and honesty arises. John and Abigail, having had an affair were both adulterers, if they were to confess this their name would be blackened. However if the truth was to arise John and Elizabeths names would be cleared of the crime of witchery and Abigails true motives would have been made clear. So if John and Elizabeth had been entirely truthful with the court they both would have survived. On the other hand if Abigail and the other girls had been truthful from the outset, the only punishment that would have been administered was a public flogging. But we must not overlook the fact that regardless of the previous lies one more lie would have saved them all. If they had confessed to the crime they would have been free. It seems that the epiphany of honesty struck at the wrong time. As the maid to the Proctors, an official of the court and one of the accusing girls, Mary Warren had the power to stop all this foolishness. In act III Mary, with a little encouragement from Procter, does confess and tells the judges that it is all a false but she soon withdraws that claim when she herself is accused. There is a great change in Marys character from acts I and II through III and IV. I think this is probably due to her supreme maturity to the other girls, she realises exactly how foolish she had been and what problems her lies were causing. Proctors behaviour affected the people of Salem in a great many ways. Primarily he was considered somewhat of a heretic due to the fact that he very rarely attended Holy Communion. He put this down to his dislike of Paris and his preaching of bloody hellfire and damnation I dont know how many believed this excuse. Secondly Proctor was not afraid to stand up to the court and tell them how ludicrous they were being about the witch-hunt and trials. He was also the first to admit false confession. In general I believe he was a big influence on the people of Salem. If proctor had confessed to his adultery earlier as his wife Elizabeth beckoned him to, things would have been very different, he would have been a sinner but he would be free. In my eyes there is no justice in Salem. I put this down to mostly one person and that persons judgement and ideology, Head judge Danforth. This is the main interrogator throughout the whole trial. He does his job very well, too well. He has a talent at getting somebody to say something and then he twists this into a confession or accusation. He is very manipulative. Towards the end of the book it starts to show how hell bent he is on killing people. The other judges notice this and when they attempt to prove him wrong or attempt to show him how foolish he is being, he interrupts them. He believes everything Abby says simply because he wants to kill people. He is obsessed with the pain, death and social rejection of others. Of course he is going to snap up every inkling of a hint of witchcraft. Perhaps he is mentally retarded or just I psycho. Another very manipulative character is Abigail. She is very successful, perhaps even more so than Danforth, at changing the way people think and even getting them to see things that arent there or Hallucinate. There are many examples of this. A good example of her mind-manipulation skills is in act III when Mary confesses the false of the accusations. She manages to get the other girls to think that the devil is present and that Mary is bewitching them. This convinces the Judges and Mary is accused of witchcraft and the confession falls through. Abigails methods are very cleaver she is a very good actor. She knows many sure ways of getting people to believe her. When she is trying to make out that Mary Warren is bewitching her, she knows exactly how to convince the judges. She is able to convince herself things are actually happening when they are not. This is why the look in her eyes, her screaming and her cowering etc. are so convincing, because she believes that the devil is there. In the final moments of the last scene the whole truth is revealed and the audience are manipulated to fell sorry for the Proctors and hate Abigail. And ultimately loose faith in goodness and perhaps even God. The scene is one of great emotion. Another very dramatic scene in the play is when Mary warren confronts the court to confess that the whole thing had been a lie. Not only does the sheer idea of the court finding out that they had convicted so many innocent people make it dramatic. In a desperate attempt to save themselves Abigail and the other girls claim that they can see Mary warren with the devil beside her. They start screaming and fainting and pretending to be cold, of course this is all a false but it makes the scene very dramatic.

Managing Profitable Customer Relationship Marketing Essay

Managing Profitable Customer Relationship Marketing Essay According to (Kotler, 2006) marketing is Managing profitable customer relationship, the aim of marketing is to create value for the customer and to capture value in return. Marketing is all about dealing with customers and that is what TESCO plc believes in. Marketing strategy indicates the specific target markets and the types of competitive advantages to be developed (Dibb, Simkin, Pride and Ferrell, 1997). Tesco  plc  is a British international grocery and general merchandising retail chain. It is the largest British retailer  by both global sales and domestic market share. Tescos management places an emphasis on customer needs through Tesco values philosophy, expressed as two values -no one tries harder for customers; treat people how we like to be treated. Marketing business is about how one position their business, in order to satisfy your markets needs. Marketing mix is the collaboration of elements that we use to market our product. There are four Ps in marketing mix; they are Product, Price, Place, and Promotion. Tescos management first understands what their local customers want and what their needs are. On the bases of this, they produce and market their products. Management takes proper care in fixing their product prices, during which they mainly consider their customers satisfaction and then their profits. They make sure that their products sold, and are suitable for their local customer needs before they launch their products. Tesco is very skillful in promoting their products. The promotional offers that they give whenever their new products are launched and their advertisings in papers and magazine will prove this. These four Ps are extended to seven Ps in later stages; the extended Ps include People, Process, and Physical evidence. 2.2 TESCO IN INTERNATIONAL MARKET. International marketing is the process of planning and conducting transactions across nation borders to create exchanges that satisfy the objective of individuals and organizations Tesco operates in 18 countries all over the world. Tescos deep understanding of its customers in each market has led to many small changes in way Tesco operates its loyalty programs in each country. This manifests itself in even the simplest way, with the South Korean version named family card and the China program named member card. In such a manner, Tesco is making the local people of different countries feel much closer to them. The main difference between domestic marketing and international marketing will be that, in international marketing process behavioral aspects of marketing, such as mainly culture, societal, and social circumstances that will be re-flecked, so should be taken in to consideration. Where in domestic marketing these above aspects could mostly ignored. Tesco understands the countries culture, social responsibility and other key factors before it enters in to that country. It will make sure that it is capable of taking the necessary changes pre orderly. 2.3 SWOT ANALYSIS OF TESCO. SWOT analysis is a strategic planning method used to evaluate the Strengths, Weaknesses, Opportunities, and Threats involved in a business venture. Strengths Weaknesses Leading market position Customization of products and services on bases of its local market requirements Low quality products produced in during 2009 in Ireland lease towards its loss of brand name Opportunities Threats New stores in different new regions Enter in to Indian market Growing population of tesco.com Recession effects in 2009 Heavy competition in UK grocery market 2.3.1 TOWS MATRIX TOWS matrix analyses the external environment (threats and opportunities), and internal environment (weakness and strengths). An organization can use this technique to think about the strategy of the whole organization. Strengths. Weaknesses Opportunities SO Brand awareness growing globally WO Innovation and alliances Threats ST Strong financial situation WT M table.1 The above matrix is the tows matrix. This tows matrix is helpful to explain the SWOT analysis more clearly. The below described pie diagram will give the details of the top ten food retailers in United Kingdom in year 2003. Country GROUP SALES ACROSS INTERNATIONAL MARKET (2009) in  £ bn UK 41.5 REST OF EUROPE 10.1 ASIA 7.6 US 0.2 GROUP SALES ACROSS INTERNATIONAL MARKET M Pie chart.1 SOURCE: http://www.investis.com/tesco/pdf/review2009.pdf (2010) 2.4 CULTURE IN TESCO. Understanding the culture in a country or region in which you are doing business is a critical skill for the international businessperson or organization. Without this knowledge, a successful outcome of the business venture can be in jeopardy. Gareth Morgan defines an organizational culture as The set of the beliefs, values, and norms, together with a symbol like dramatized events and personalities, which represent the unique character of an organization, and provide the context for action in it and by it. Tesco trusts that every employees job in the company is to help their customers, however they can and wherever they are needed. They treat their employees with trust and respect, and that is the major reason why so many of their employees are with them for more than 25 years. 2.5 COMPLEXITY ICEDRIPS MODEL. ICEDRIPS model will explain few major aspects of an organization. I Innovations: Tesco has being entering in to new markets every year. Tesco had recently interred in to India. It gives a chance to all their employees to give new ideas so that they can service their customers in a better way. C Competitors: Tesco has a heavy competition in its market. Asda, Sainsbury, and Morrison are the top competitors of Tesco. E Economic: Tescos major backup is its strong economic background. Its group sales in 2009 were  £ 59,426m. It has a very efficient money rotation process. D Demographic COUNTRIES POPULATION LANGUAGE GDP TURNOVER (2009) GDP PER CAPITA (PPP) UNITED KINGDOM 61,113,205 ENGLISH $2.224 trillion $38,191 $35,200 USA 307,212,123 ENGLISH $14.43 trillion $206 $46,400 ASIA 3,879,000,000 MANY $18.511 trillion $7,068 $20,800 EUROPE 731,000,000 ENGLISH $16.18 trillion $8,862 $32,500 R Regulatory: Before entering in to a countrys market, Tesco will first understand all its countrys rules and political influences of the country. I Infrastructure: Tescos management makes sure that they have the best infrastructure which will fulfil all their needs. P Partners: Partners of Tesco are Electra Entertainment, HP S Socio culture: Tesco understands that every different region will have a different culture and is trying to change itself to set in to it. 2.6 CORPORATE SOCIAL RESPONSIBILITY OF TESCO. In the World Business council for sustainable development, Lord Holme and Richard Watts (1.1.2000) defined corporate social responsibility, as It is the continuing commitment by business to behave ethically and contribute to economic development while improving the quality of life of the workforce and their families as well as the local community and society at large. Tescos Corporate Social Responsibility policy objective is to earn the trust or their customers by acting responsibly in the community they serve. Their core purpose of business is to create value for customers to earn their lifetime loyalty. Tescos aims: Is to offer value through competitive prices , high quality food Be helpful through customer service , customer communication To be innovative by their new products development, retail service through technology. As Tesco is a customer based company, which means service is heart of its business. It can provide more new services to its customers such as round the clock service, by setting up more new branches, taking proper care of existing branches which includes frequent checking of products availability, and staff availability, providing more offers and marketing the offers available. 2.7 BOSTON CONSULTING GROUP (BCG) MATRIX OF TESCO. The BCG Growth-share matrix is a portfolio-planning model developed by Bruce Henderson of Boston consulting group in the early 1970s. This matrix is based on the companys business unit and will classify into four categories based on combinations of market growth and market share. Tesco had kept its footprint in Ireland in the year 1998. It was hard for Tesco to reach the Irish customers, as they were extremely sensitive in regard to the foreign brands. Tesco strongly believes and understand that international differences will be taking place. So keeping this in mind, they have taking every small step in such a way that their customers are completely satisfied with their service. Let us consider an example: Tesco understands its customers in such a way that, in many Asian counties customers come in bikes and scooters as they prefer shopping in small quantities. So Tesco had taken steps in providing more bike and scooter parking when compared to car parking. They also take care in their prices, as they understand that they have wide range of competitors around them. 2.8 CHANNEL DECISIONS. According to Warren J. Keegan (1989) Channel decisions is defined as The structure of intercompany organization units and extra company agents and dealers, wholesale and retail, through which a commodity, product, or service is marketed. In this there will be two key elements: internal distribution and external distribution. These utilities are the basic source of competitive advantage and production value so should be considered as the key factor of an organization. How these internal distribution and external distribution are implemented in Tesco is explained below: Internal distribution KEY FACTORS IN TESCO Cost Lost cost brand growth. Strong cash flow position. Control Have in place both finance control (profits targets, capital bids and performance appraisal), and strategic control (overall strategic balance, agreed business plan, optional services and infrastructure). Customer service Customer service center open 24 hrs. Customer based company Motivation( employees) Allowance Friendly team leaders Order handling Outsourced transportation Outsourced External distribution KEY FACTORS IN TESCO Customer characteristics Understands customer requirements globally Nature of product Diverse range of products available Nature of demand Local need are understood Competition Wide range of competitors in different locations ( Asda, Sainsbury, and Morrison) Legal regulations It undergoes all the different regulations which are in all the countries 2.8 PROMOTION. According to Edward W. Cundiff and Marye Tharp Hilger (1988) Promotion is the communication function of marketing. Generally, promotion is communication with the public in an attempt to influence then toward buying your products and /or services. Tesco promotes its products in a wide range. It advertises their products through post, news paper, and television. Tesco understands the local customers interests and behavior and does its promotion such that they reach them. Tesco standardizes its product quality where ever it is. It also standardizes its customer service and its employees behavior towards their customers and also their co employees all over the world. Tesco needs to adopt new services and products, such as considering the local customers their requirements and needs. Tesco need to adopt the nature of providing products with high standards. Tesco believes that marketing is a process thought which they can reach their customers in the right direction and to satisfy their need, service is the only way. And Tesco is successful in most of the situations but it is not completely able to reach its international customers. It does not understand what their international customers as they dont supply all the local need to their customers. Tesco as so believes in marketing but fails in their promotion at some times. Tesco supplies its quality products but fails in some situation, because of which it had to withdraw from France and Taiwan.

Trinidad and Tobago: Policies on Inflation

Trinidad and Tobago: Policies on Inflation On September 8th 2010, the Honorable Winston Dookeran, the Minister of Finance for Trinidad and Tobago presented the Budget Statement for 2010/2011 fiscal year. The budget gave a comprehensive summary of the financial plan of the government, giving details of its expected levels of revenues as well as expenditure for the 2010/2011 fiscal year. Of the many areas of concern raised in the Budget by the Minister of Finance, inflation and government expenditure take precedence in this analysis. Due to the high levels of inflation in Trinidad and Tobago, the paper seeks to address the impact that various monetary and fiscal policies proposed by the government in the 2010/2011 Budget Statement have on inflation. The positive and negative effects of monetary and fiscal policies on inflation will be examined. Further, the paper will also examine the areas of government spending for the fiscal year 2010/2011 with the aim of identifying changes in expenditures patterns of the government and justifying reason for expenditure in certain sectors in this tough global economic climate. Time series data was utilized in order to determine trends and determine major changes in government expenditure. Suggestions were also made in an effort to identify certain plans that the government should consider and policies that it should monitor based on its current policies which it intends to undertake. The problem of inflation is one which plagues most developing countries as well as developed countries in recent times. Inflation is characterized by increases in the overall prices levels in a country over a period of time. In recent time headline inflation in Trinidad and Tobago has been influenced primarily by surging food prices while core inflation has remained relatively stable. Headline inflation measures the extent of changes in the prices level of all goods and services within an economy whereas core inflation can be defined as headline inflation minus other volatile components such as food prices. Based on the Central Bank of Trinidad Tobago Annual Economic Survey for 2009, changes in headline inflation from 2005 to 2009 was primarily due to changes in food prices, during which core inflation was relatively stable. This postulates that changes in the overall inflation rate which is referred to as headline inflation was due mainly to changes in food prices during which core inflation remained relatively constant. Further, the Summary of Economic Indicators June 2010 by the Central Bank of Trinidad Tobago has summarized that headline inflation rose to 13.7 percent from June 2009 to June 2010 primarily due to food inflation which increased to 31.1 percent during this same period, while core inflation remained constant during the year at 4.3 percent. The Trinidad and Tobago 2010/2001 Budget Statement estimates were made based on an average inflation rate of seven percent. This figure can be identified as the Government forecast for inflation for the fiscal year. The budget statement identified inflation as a concern with particular emphasis being placed on food price inflation. Inflation reduces customers purchasing power and thus it becomes more difficult for people to acquire basic goods and services. Therefore, it becomes imperative for Government of Trinidad and Tobago to put measure in place to reduce inflation and also to ensure that policies implemented to promote various sectors within the economy have little or no inflationary effects. In the budget statement, the government proposed plans to revitalize the agricultural sector in an effort to increase food production and expand the agricultural sector. The government further identified factors such as water resource management, drainage and irrigation as paramount to its public sector investment programme tailored towards making agriculture more profitable. In addition it proposed certain initiatives such as the enhancement of the Agricultural Development Bank which will provide a Loan Default Fund facility to assist farmers with natural calamities and interest payment, the reduction of interest rates to between three and five percent and the availability of twenty million dollars for greenhouse projects. All these initiatives as mention before are geared towards making agriculture more attractive, more profitable and more productive in an effort to reduce the food import bill of Trinidad and Tobago. Due to the lack of a productive agricultural sector in Trinidad and Tobago, fluctuating oil prices and the global financial crises, the cost of importing good such as food items has become more expensive. As a result, this higher cost is being passed on to consumers in the form of higher prices. This type of inflation is referred to as cost push inflation. Cost push inflation causes a contraction in aggregate supply and with aggregate demand remaining unchanged, the final result is an increased in overall prices. Therefore, if the initiatives undertaken by the government are successful and result in an increase in the production of food locally in Trinidad and Tobago, this could reduce the number of food items which are imported, thus decreasing the food import bill. Food prices will fall and subsequently headline inflation as changes in food prices is the major contributor to changes in headline inflation. Monetary policy can also be used to strengthen the local agriculture sector. The Budget also supports the Trinidad and Tobago Central Banks reduction of the Repo rate to 4.5 percent with further reductions to be expected. The repo rate is one of the monetary instruments used by the Central Bank of Trinidad and Tobago. The Repo rate was introduced by the Central Bank of Trinidad and Tobago in May 2002 and it is the rate at which the Central Bank is prepared to provide funds overnight to commercial banks that are unable to meet their liquidity demands. This reduction in the repo rate to 4.5 percent is expected to reduce the interest rate in an effort to attract investment. Lower interest rates are expected to attract investment from the private sector and also foreign companies in an effort to increase aggregate supply primarily through increased food production and thus reduce overall prices levels. A lower interest rate can lead to an increase in investment which raises aggregate exp enditure as purported by the Keynesian Cross. This increases real gross domestic product which further results in an expansion of the aggregate supply curve and a reduction in price levels. The Central Bank using accommodative monetary policy needs to ensure that the money supply does not grow too rapidly causing inflation. Accommodating monetary policy most times results in increases in the price level. Milton Friedman, a famous economist stated that inflation is always and everywhere a monetary phenomenon in the sense that it is and can be produced only by a more rapid increase in the quantity of money than in output. The Classical school of though is based on the quantity theory of money which is given by the equation MV=PY where M refers to the money supply, V refers to the velocity of money, P refers to the price level, Y refers to the real current gross domestic product and PY refers to nominal gross domestic product. The Classical school of thought believes that V and Y are constant and therefore, any changes in the money supply by the central bank will have a direct impact on the price levels. Therefore, it is imperative that the Central Bank ensure that the mon ey supply does not increase too rapidly and also that if the money supply does increase it is as a result of changes in output. The government in its effort to improve the production of oil and gas has reduced the petroleum profit tax from fifty percent to thirty five percent. In addition, due to the reduction in oil production over the past decade by approximately twenty five percent, the government decided to revise the Supplemental Petroleum Tax Regime with a new system which will use base rates and a sliding scale mechanism for both marine and land operations. The government also provided incentives which includes a twenty percent reduction in the Supplemental Petroleum Tax rates for mature or small oil fields, an Investment Tax Credit of twenty percent on qualifying capital expenditure in respect of the Supplemental Petroleum Tax for mature oil fields both land and marine. High energy cost in some industries will result in higher cost to consumer and a reduction in aggregate supply. Since oil and gas is used in almost all industries in some way or form, the reduction in these taxes could result in a fall in cost to companies both within and outside the energy sector. The lower cost of inputs would lead to an increase in aggregate supply. Additionally, lower operating cost can be passed on to consumers in the form of lower prices. However, it is important to note that if actual output does not increase, this would result in a contraction in aggregate supply. This would lead to and increase in the overall price levels and subsequently periods of falling real GDP. This phenomenon is referred to as stagflation. Stagflation is characterized by periods of falling output and increases in the price level. Situations like the CLICO Fiasco, the financial situation facing the Hindu Credit Union and other economic and social policies pursued by the government, has prompted an increase in budgeted expenditure from approximately $44 billion last fiscal year to $49 billion this new fiscal year. Government expenditure is a key component of aggregate expenditure which helps determine the level of gross domestic product. The gross domestic product of Trinidad and Tobago is made up primarily of revenues from the oil and energy sector. However, there has been declining production of oil over the past 10 years of approximately twenty five percent from 130,000 barrels a day to 103,000 barrels a day and based on the Annual Economic Survey 2009 from the Central Bank of Trinidad and Tobago, there has also been a continuous fall in real GDP growth from 2006 to 2009 fell where in 2009 negative three percent of real GDP growth was registered. The Keynesians argued that increases in aggregate expenditure caused by increases in consumption, investment, government spending or net exports can lead to an inflationary gap when actual GDP exceeds potential GDP. Thus and increase in government spending as purported by the Government of Trinidad and Tobago for this fiscal year can result in an inflationary gap. Furthermore, the budget also highlighted that the government owed contractors monies amounting to approximately $4 billion while there were outstanding VAT refunds still had to be paid in the amount of $2.8 billion. This lack of funds by the government has resulted in businesses experiencing cash flow problem. This makes it very difficult for businesses to meet their financial obligations. Also, based on the inventory system that the business uses whether it be First In First Out or Last In First Out it can be extremely difficult for the business to replenish stock in periods of inflation and can further affect the revenue that the business generates. As a result businesses may not have the necessary cash to replenish inventory which can result in limited supply which can manifest itself into even higher prices for customers in order for businesses to meet with the increase cost of inventory. Thus it becomes important that the government find ways to assist those businesses and pay o ff monies owed to these businesses in an effort to increase the cash flow within these businesses and prevent prices from rising further due to cash flow problem being experienced by businesses. Although the impact of government policies on inflation is very important, it is also important to analyze the level of government expenditure for this fiscal year 2010/2011 for Trinidad and Tobago. The Minister of Finance in his budget address stated that the calculations in the 2011 Budget were made based on a real GDP growth rate of 2 percent, average inflation of 7 percent, oil price of US$65 per barrel and gas price of US$2.75 per mmbtu. The total government expenditure for this fiscal year for Trinidad and Tobago was estimated at TT$49 billion. Government spending comprises transfer payments, current expenditure and capital expenditure and is financed by revenues raised through taxes or government borrowing or a combination of both. Government spending is a critical component of total expenditure and some of its functions include providing public and merit goods, promoting economic activity, influencing resource allocation, stabilizing the economy and the redistribution of inco me and wealth. When government uses government expenditure and taxes to influence the economy, this is referred to as fiscal policy. Based on the Central Bank of Trinidad and Tobago, Annual Economic Survey 2009, there has been an overall increase in government expenditure from the fiscal year 2005/2006 to 2010/2011. In 2005/2006 government expenditure was TT$ 31 197.9 million, in 2006/2007 it was TT$ 37 765.9 million, in 2007/2008 it was TT$ 44 715.1 million. In 2008/2009 where the country experienced its first deficit in seven years government expenditure was TT$ 45 584.2 million, in 2009/2010 it was TT$ 44 347.3 million and 2010/2011it is estimated to be TT$ 49 billion. It is also important to note that most components of government spending during this same time were also increasing such was current expenditure, expenditure on goods and services, wages and salaries and interest payments. During most of this period government spending as a percentage of GDP increased from 27.8 percent in 2006/2006 to 32.5 percent in 2008/2009. However in 2009/2010 government expenditure as a percentage of GDP fell to 31.3 percen t. Thus over the past five years government spending has increased by approximately TT$18 billion. In the 2010/2011 Budget statement, there was a breakdown on some of the areas of expenditure. Education and training received TT$ 8 325 million, Infrastructure received TT$ 5 918 million, Health received TT$ 4 341 million, National Security received TT$ 4 762 million, Agriculture received TT$ 1 836 million and Housing received TT$ 1 837 million. The government proposed expenditure pattern is an attempt to reduce inflation, foster economic growth and development and providing a better standard and quality of life for the people of Trinidad and Tobago. The government of Trinidad and Tobago has identified national security as one of its major areas on concerns. As of October 27th 2010, Trinidad and Tobago had recorded a total of four hundred and one murders. Crime has escalated in Trinidad and Tobago and the safety of resident and visitors are important. As a result the government has a projected expenditure figure of TT$ 4 762 million for national security. Recurrent expenditure for national security from 2004/2005 to 2008/2009 has increased from TT$ 1 874.5 million to TT$ 3 870.2 respectively. This shows the continued spending by the government towards promoting law and order and reducing crime. The government also has provided a special duty allowance of TT$ 1000 for more than 7000 police officers with taxes on this allowance waived. This increase in allowance can be used as a tool to motivate police officer in performing their duties. The government will also undertake initiatives such as the refurbishment and upgrading of polic e stations, introduction of bike patrols, the establishment of a National Security Operations Centre and a Special Criminal Court to expedite the court process. From 2004/2005 to 2008/2009, recurrent expenditure for Agriculture has increased continually from TT$ 362.9 million to TT$ 586.1 million respectively. However, recurrent expenditure in agriculture is not a significant part of recurrent expenditure as other areas such as health, education and energy. Therefore, Trinidad and Tobagos government expenditure in Agriculture is reflective of the government initiative to make agriculture more profitable and increase the local production of food. As mentioned before this venture is undertaken in an effort to reduce the food import bill of the country and further reduce the level of inflation caused by food prices. Also, this could result in increases in Agriculture contribution to gross domestic products thus making the country less reliable on energy and its associated products as its primary course of revenue. Further, expenditure in health has increased from 2004/2005 to 2010/2011. The Minister of Finance in the budget highlighted that health was another major issue facing Trinidad and Tobago. As a result expenditure in this sector will be geared towards the provision of adequate and timely health services to the citizens of Trinidad and Tobago. Government expenditure in the health sector will include expenditure to build new health facilities such as hospital, upgrade and expand current health facilities and services, improve access to health services, reducing communicable diseases and improving health care management. These initiatives in the health sector reflect the importance of health services and how important it is for person to have access to adequate and proper health services. This fiscal year, education and training accounted to approximately 17 percent of total government expenditure. The government has realized that knowledge is a critical component of an economy and as a result the government will continue initiatives such as the GATE programme and also restructure the On the Job Training programme. Some economists believe that knowledge does not experience diminishing returns. Therefore, this reflects positively on the economy of the country as the country may even decide to sells advising services which is an initiative that Trinidad and Tobago are pursuing. Moreover, the government has also decided to allocate approximately 12 percent of its total expenditure to infrastructure. Initiatives include providing person with a steady water supply and other basic amenities, implementing flood mitigation plans and the cleaning and de-silting of rivers. Also, sights and several attractions will be upgraded. This is in an effort to market Trinidad and Tobago as a major tourism destination which will further creates jobs and increase the contribution of tourism to gross domestic product. Thus, this will also make the country less dependent on energy and its products as the countrys main source of revenue. It is also important to note from the Central Bank of Trinidad and Tobago Statistics that from 2004 to 2009 government expenditure on areas such as goods and services, wages and salaries and transfer and subsidies increased continuously. For example, government expenditure on goods and services increased from TT$ 2, 440, 407 000 in 2004 to TT$ 5, 860, 175 000 in 2009 which marks an increase of approximately 58.35 percent over the five year period. This again reflects the high import bill especially on food items for Trinidad and Tobago over the past 5 years. The continuous increases in expenditure on wages and salaries paid by the government during this same period reflect the fact that the government is the main employer within the economy. This paper has sort to identify the effect of government policies and expenditure patterns on inflation and an analysis on government expenditure. The paper highlighted that certain initiatives undertaken by the government could help in reducing the overall price level in the country. These initiatives include the revitalization of the agricultural sector, increased government expenditure, reductions in the Petroleum profit tax and a reduction in the repo rate. The revitalization of the agricultural sector is geared towards reducing the food imports bill and subsequently food inflation. The reduction in the repo rate is in an effort to lower commercial banks interest rate to stimulate investment in certain areas such as manufacturing with the goal of reducing imports and subsequently food prices and inflation. The reduction in the petroleum profit tax to 35 percent is in an effort to stimulate oil production which has been declining over the past few years. However, as highlighted ea rlier in the paper, these initiatives need to be monitored careful as they can lead to further inflationary pressures. For example, a reduction in the repo rate can trigger lowers interest rates, banks experiencing excess liquidity and increased level of investment increases the money supply and leads to inflation as argued by classical economists. The paper also commented on government expenditure and identified an increase in government expenditure from the previous fiscal year to this fiscal year. Government expenditure in key areas such as education, health, infrastructure and national security increased over the past few years. National security and health were two major areas of concern for the government which received significant budgetary allocation by the government. The increase in crime and lawlessness has caused government to put measure in place to try to curb the crime problem in the country and also motivate the police to carry out their duties. Also, the government plan to improve the health sector was reflected by the governments budgetary allocation for the sector. The government also increased its funding in the agricultural sector in an effort to make agriculture more profitable and increase the production of food. The government also allocated revenues in other areas apart from energy in order to find alte rnative sustainable sources of revenue such as agriculture, tourism and manufacturing. It would be recommended that the government continue to pursue it agricultural initiatives and derive ways to make agriculture more attractive to individuals in its effort to make the sector more productive and profitable. In this way agriculture can contribute more to GDP both in the primary and secondary sectors as agricultural products are diversified and used into other sector such as manufacturing. This would also lead to other sector such as manufacturing contributing more to GDP and reduce the countrys reliance on primarily revenues from the energy sector. Also, the government would have to find ways to control the money supply which could take the form of selling government treasury bills and bonds. This would be in an effort to cope with the excess liquidity faced by commercial banks. In addition, due to the depletion of the natural resources available to the country which is reflected in the decreasing amount of oil produced for the past years, the government would be advis ed to develop other sector such as agriculture, manufacturing and tourism to increase the contribution of other sectors towards gross domestic product. It is know that an Open Petroleum Economy such as Trinidad and Tobago is one where rapid increases in GDP exist alongside high level of unemployment. According to the Open Petroleum Economy Model if anything negative happens to the oil sector the entire economy can suffer due to high dependence on that once sector. Seers argued that such a model represent a time bomb based on the balance of payment problems it can pose and how the wealth generated from it can disappear overnight. Therefore, it becomes increasingly important for Trinidad and Tobago to diversify into other sector of the economy. The country can pursue the manufacturing of some of the food which it imports and also pursue sustainable tourism development which can lead to increased employment. This would make the country less dependent on mainly oil as its main source of revenue as it currently the case. Further, the government should be extremely careful in its spending patterns and will be encouraged to spend in areas which will be productive to the country and benefit the citizens of the country. Spending should focus mainly on providing citizens with basic necessity items such as public and merit goods and proper social infrastructure. In this tough economic climate, the government should be very critical of the areas in which it spends money as excessive spending can have negative effects on the economy such as inflation. Does staff induction impact upon labour turnover? Does staff induction impact upon labour turnover? DOES STAFF INDUCTION IMPACT UPON LABOUR TURNOVER IN THE UK HOSPITALITY INDUSTRY? CHAPTER 1 INTRODUCTION 1.1 Overview This dissertation studies human resource management (HRM) and specifically employee induction and labour turnover. It aims to explore, evaluate and analyse the impact of employee induction on labour turnover in the hospitality industry. There is a plethora of literature that supports induction training and promotion of organisational culture, suggesting it can lead to higher levels of commitment, productivity, quality of service and profitability and reduced level of labour turnover (Boella, 2000: Fowler, 1999: Hofstede, 1994: Mullins, 1992: Nickson, 2007: Taylor, 2008: Torrington, 1994: Storey, 2007: Watson, 1995). 1.2 Rationale It is widely recognised by academics (Boella 2000:, Boella and Goss-Turner 2005:, Cook, 1993: Fowler, 1999: Goldsmith, Nickson, Sloan and Wood, 2003: Meighan, 2000: Mullins 1992: Sommerville, 2007: Storey, 2007) that high levels of staff turnover can lead to lower levels of customer service, reducing customer satisfaction decreasing profitability. The original reason for undertaking this study stems largely from the authors personal experience of working in the hospitality industry. Experiencing first hand the effect of a high labour turnover through team members either; resigning, being sacked, changing department or coming to the end of their contract. The effects of the high turnover added pressure to existing staff as they had to cover shifts, train new staff whilst also losing shared knowledge and expertise; leading to reduced staff morale, productivity, levels of service and customer satisfaction. Employee turnover has a research stream that can be traced back to the work of March and Simon (1958) and was primarily based upon the level of job satisfaction and organisational commitment. Labour turnover has always been high in hospitality, leisure and tourism compared to other sectors (Boella, 1992). This is reinforced with a survey by Roberts in 1995 (cited in Goldsmith et al 2003) found that of the 150 hospitality companies surveyed, where 95 percent identified high labour turnover as a problem. Ten years later and the industry still has a reputation for very high levels of labour turnover (Boella and Goss-Turner, 2005). The UK hospitality, tourism and leisure industry sector accounts for nearly 5% of the UKs total economic output, employing around two million people, representing one in 14 jobs, approximately 7% of the total UK workforce (People 1st, 2009). According to research by the Charted Institute of Personnel Development (CIPD), the hospitality industry has the highest staff turnover in the UK. A survey by People 1st (2009) reinforced this point by highlighting the 31 percent turnover figure in 2008/2009, costing an estimated  £414 million. The average cost of filling the vacancy created by turnover at  £219 without marketing, with marketing it would cost  £673 and  £764 for a managerial position. With the world recession, organisations are looking to save money where ever possible, reducing staff turnover is one area that could be seen as a target. 1.3 Aims and Objectives 1.3.1. Aim To evaluate the effect staff induction has on labour turnover in the UK hotel sector; looking specifically at operational staff. 1.3.2 Objectives The objectives for this dissertation are as follows: To evaluate literature on labour turnover, staff induction, organisational culture and commitment and HRM approaches in the hospitality industry. To analyse different approaches to induction and its effect on labour turnover. To evaluate models of best practice in induction and evaluate their use in the hospitality industry. To make recommendations on a best fit model of induction in the hospitality industry. Concluding the research and identifying limitations to the dissertation. 1.4 Research Methodology Research can be defined as â€Å"an orderly investigation of a defined problem using scientific methods to gather representative evidence and draw logical, unbiased conclusions (Poynter, 1993-p1). Sekran (2000) defined research as â€Å"the process of finding a solution to a problem after thorough study and analysis†. This dissertation is â€Å"a review of existing knowledge in a particular area together with the creation of a new slant of this knowledge† (Clark, Riley, Wilkie and Wood, 1998: p.7). The dissertation uses secondary research only. According to Clark et al (1998) and Sekran, (2000) secondary research does not introduce any new data and is based solely on data that already exists. The generic topic of HRM, linked to organisation culture, commitment, loyalty and staff induction has been widely researched and producing many academic journals, articles and theory which can be drawn upon. There are numerous advantages to using secondary research. As the data has already been published it can save resources such as time and money (Sekran, 2000), larger sets of data can be collected, analysed and evaluated with the effort focused on the analysis and evaluation (Saunders, Lewis and Thornhill, 2007). Furthermore, it can present higher quality data than primary research, it provides both qualitative and quantitative research (Sekran, 2000) and it can be checked by anyone at any time. Saunders et al (2007:p.256) stated that additionally it allows â€Å"more time to think about the theoretical aim and substantive issues† and can lead to â€Å"unforeseen or unexpected discoveries.† However there are some disadvantages to using secondary data. The data could have been collected with a purpose different to the research question it is being used for (Saunders et al, 2007). The data may be out of date, old or unreliable, so first the validity of the source must be v erified (Sekran 2000). Clark et al (1998) identified that up to date information may be difficult to obtain. Types of secondary data that are to be used in this research project uses various sources, including; government publications, industry statistics and reports, book and journals. These will be providing the main source of information, as the majority of this research is reliable and easily available. In order to locate information and sources, Emerald, Brookes Electronic Library, Google Scholar, and Brookes Library will be used. Online resources are quick, simple and easy to access. 1.5 Limitations to Research The research for this project does not include primary data, and is purely based on secondary research, as explained above this has its drawbacks. The project focuses on the UK as will hte literature however non UK sources will be used. 1.6 Chapter Structure This section will briefly outline the chapter structure and give an overview of what each chapter entails. Chapter 1 This chapter outlines the aims and objectives of the research paper, including a rationale justifying the reasons for this enquiry of research along with possible limitations and problems that may occur. It will also give a brief overview of the research methods used. Chapter 2 This chapter defines and identifies labour turnover in the UK hospitality industry. Exploring the patterns, causes and effects including the induction crisis. Chapter 3 This chapter aims to define and describe the current staff induction process, highlighting key approaches and models. Exploring the importance of socialization and building loyalty and the benefits. Chapter 4 This chapter draws on the research and applies it in indentifying a best fit staff induction model to reduce labour turnover in the hospitality industry. Chapter 5 This chapter aims to evaluate and review the effect staff induction has on labour turnover. This chapter also provides a conclusion with the recommendations and limitations to the research. CHAPTER 2 EVALUATING LABOUR TURNOVER IN THE HOSPITALITY INDUSTRY AND ITS IMPACT UPON PERFOMANCE 2.1 Introduction Labour turnover is an important issue to all employers worldwide; from governments and multinational companies to small privately owned business (Goldsmith, A., Nickson, D., Sloan, D. and Wood, R. 1997). Labour is an essential resource to any business, determining future success (Lucas, 2004). This chapter defines labour markets, explores the concept of labour turnover, defining it and highlighting key methods used to measure labour turnover, along with the effects. 2.2 Labour Markets The starting point for all strategic activity in HRM is to understand in which an organisation operates (Goldsmith et al, 1997). It is only possible to formulate accurate policies and practices once its keys features have been identified and their importance understood (Torrington, Hall and Taylor, 2005). The labour market is the source that provides the fuel for labour turnover. Riley (2000) refers to the labour market as a pool of available talent in which employers compete to recruit and subsequently retain staff. Labour markets are not organised, centrally planned, structure co-ordinated machines, rather a free flow or movement of employees in and out of jobs (Goldsmith et al 1997). Riley (1996) summed up the free flowing, erratic nature by stating that the market consists of thousands of individual decisions by employees and employers independently. Over time these small, singular choices provide a pattern or trend of the labour market, meaning the supply and demand in a labour market can be determined by the independent unconnected decisions (Torrington et al, 2005). One model created to help understand the labour market within the hospitality industry is the ‘dual labour market theory (Goldsmith et al, 1997 p16). They state the labour market is ‘made up of two distinct but related groups or markets, a primary labour market and a secondary labour market. Below in Table 1 is an outline of each theory. PRIMARY LABOUR MARKETS SECONDARY LABOUR MARKETS 1. Jobs are supplied by large, highly profitable firms. 1. Jobs are supplied by mainly small firms where profitability is not easily assured. 2. There is a high capital to labour ratio in these firms and high productivity. 2. There is a low capital to labour ratio and productivity tends to be low. 3. Production is usually large scale in nature and based on substantial proactive investment in technology. 3. Production is usually small scale and intensive in nature, and in commercial personal service industry at least, technological requirements are based on clearly defined needs. 4. There is a stable demand for products arising from national and international markets. 4. Demand for products and services is subject to irregular and/or seasonal fluctuations rooted in local and regional markets. 5. Wages and skill levels are relatively high. 5. Wages and skill levels are relatively low. 6. Opportunities exist for training and advancement. 6. Training opportunities are limited as are opportunities for advancement. 7. Employment is stable. 7. Employment is unstable. 8. Unionisation is often high. 8. Unionisation is low or nonexistent. Table cited in Goldsmith et al (1997) p17. Woods (1997) agreed with the dual labour market theory, summarising the primary market as consisting of highly profitable large firms, relatively highly skills jobs with the opportunity for training and development. It is widely perceived that the majority of the hospitality industry is similar to the secondary labour market; with profitability not guaranteed, relatively low paid, low level skilled jobs that are intensive (Goldsmith et al, 1997). 2.3 The UK Hospitality Labour Market The UK hospitality, tourism and leisure industry sector accounts for nearly 5% of the UKs total economic output, employing around two million people, representing one in 14 jobs, approximately 7% of the total UK workforce (People 1st, 2009). However as highlighted by Lucas and Wood (2000) the hospitality industry id highly reliant on young part time and casual labour. The State of the Nation Report 2009 by People 1st reinforces their point with 16 percent of the hospitality workforce aged between 16 and 19 years old, whilst only 5 percent are over 60 years old. Of the total workforce 59 percent are female of which 55 percent are part time employees, compared with 31 percent male. Boella (2000) identified that the common hospitality employee is typical of the secondary labour market; seeking short term employment, with relatively low or no skills. They have no desire to create a career and consequently leave after a short term of employment. This constant turnover is part of a vicious cycle, whereby employers are reluctant to invest in employees and as they leave soon after training (representing a loss of investment) and the employees leave due to little or no training (Goldsmith et al, 1997; Mullins, 2001). 2.4 Labour Turnover As already established the hospitality industry has a high level of turnover. Boella and Goss-Turner (2005, p178) define labour turnover as ‘the total number of leavers expressed as a percentage of the total number of employees in a department, unit or organisation. Lashley and Lincoln (2003) agreed by highlighting labour turnover simply as the movement of labour out of and into a working organisation. To understand how ones organisations faring it is possible to compare to industry averages. It is clear that hospitality had a higher than average figure in 2007. This high level of turnover is widely accepted as normal (Mullins, 2001). Industry Average Turnover 2007 Hotels and Catering 32.6% Retail and Wholesale 27.5% Media and Publishing 27.1% Construction 27.1% Call Centres 24.6% Communication 23.5% Manufacturing 20.95 Table: Turnover Rate. Cited in Taylor (2008 pp434). 2.4.2 Benefits of Labour Turnover It is highly debated in the literature as to whether turnover is a positive or negative within a business. Carrel et al (1995) in Taylor (2005) present the notion of functional versus dysfunctional turnover, suggesting that functional promotes innovative ideas and methods. Boella (2000) agreed and stated that with new employees ‘comes a breath of fresh air, a necessary change to prevent stagnation. Torrington et al (2005) also draw attention to research by Hom and Griffeth (1995) that has shown function turnover exists greater than dysfunctional. The net results is an improvement in productivity as the poorer employees quit, leaving a higher proportion of good employee enhancing organisational effectiveness. 2.5 Reasons for High Labour Turnover People leave employment for a variety of reasons, many of which are outside the power of an organisation to influence; such as leaving is retirement. Highlighted below are some of the key reasons of labour turnover. 2.6.1 Induction Crisis Mullins (1998) cited staff turnover to be at the highest level during the first few months of employment as the induction crisis. A report in 1984 by the HBTIB states that in the specific sector of guesthouses and hotels almost 45 percent of all new workers left their employment within the first three months, and 15 percent within the first month. This has reduce slightly over the last 20 years, with the People 1st (2009) survey highlighting that over 10 percent of turnover came within the first six months of employment, with bar staff at an average of 30 percent. This trend is disruptive and expensive, especially as the investment of training and time have been lost (Mullins, 1998). Torrington et al (2005) go further and identify more costs lost, such as marketing and interviewing, although these can be saved if the next employee is hired internally as opposed to externally. 2.6.2 Outside Factors Outside factors relate to situations where someone leaves for reasons that are largely unrelated to their work (Torrington et al, 2005). One of the most common reasons is relocation, whereby an employee moves cities or countries. Others might include the lifelong passion to travel, illness, and family issues (Meighan, 2000). To an extent this type of turnover is unavoidable, however is may be possible to provide childcare or flexible working hours (Torrington et al, 2005). 2.6.3 Push and Pull Factors With push factors the problem is dissatisfaction with work or the organisation, leading to unwanted turnover (Torrington et al, 2005: Lashley and Lincoln, 2003). Causes could include a range of issues from; insufficient development opportunities, boredom, ineffective supervision, poor levels of employee involvement or personality clashes (Goldsmith et al, 1997, Fowler, 1999: Mullins, 1995 and Torrington et al, 2005). If there are no opportunity to voice these concerns an employees tend to look elsewhere for work. Pull factors are the opposite, the attraction of a rival employer. Salary levels are often cited as the main cause, when a rival offers a better employment deal (Fowler, 1999). However it could also be; better opportunities, a chance to work with a particular person, or location issues such a commuting distance (Torrington et al, 2005). The two main aims for employers are to take are to ensure they know what the competition is offering, so they can be realistic and competitive (Meighan, 2000). Its also important that an employee understand what he has and appreciates it. 2.7 Understanding Labour Turnover Torrington et al (2005) stress that there is very little an organisation can do to manage turnover unless they understand the reasons for it. 2.7 Costs of Labour Turnover In monetary term labour turnover cost the industry  £414 million in 2008/2009 (People 1st, 2009). However this has a decreased since 2000 according to Boella (2000) who stated that labour turnover was  £430 million. The formula used to calculate labour turnover is the number of employees who left during a period divided by the average number of employed during a period, times by 100 and represented as a percentage. Boella (2000) identified that although the results of this formula givers a labour turnover percentage, it does not give any indication of productivity of the staff, so it is best to monitor both. Lashley and Lincoln (2003) state that there are a number of ways to determine the cost of labour turnover, yet the prevalent statistic used compares the number of leavers to the number to the normal component of staff. Whilst this is easier and quicker to calculated, it is less accurate and doesnt take into consideration the seasonality of an organisation, and giving no indication of the amount of time spent by an employee at the organisation Meighan (2000). Torrington et al (2005) suggests that labour turnover represents both direct and indirect costs. Direct costs include advertising, travel expense, marketing, additional staff overtime pay, interview time (Boella, 2000: Lashley and Lincoln, 2003 and Mullins, 1998). These cost are easily calculated and visible. Indirect costs associated with labour turnover include loss of leadership, low levels of staff expertise, reduced productivity, increased wastage and reduce customer satisfaction (Boella, 2000: Mullins, 1998: Taylor, 2005 and Torrington et al 2005). These intangible costs affect the remaining staff more, and are difficult to put a price on. 2.9 Conclusion The three common reasons stated by Torrington et al (2005) for leaving include: Dissatisfaction with the conditions of work, especially house. A perception that they were not being given sufficient career development opportunities A bad relationship with their immediate supervisor. The nature of the industry itself (seasonal, limited career structures). The nature of individual units (location, size, staff/work ratios). The nature of individual managers (lacking formal management training, acceptance of high labour turnover). High proportion of worker from the secondary labour market. Torrington et al. CHAPTER 3 AN ANALYSIS OF DIFFERENT APPORACHES TO INDUCTION 3.1 Introduction The following chapter provides a definition staff induction and socialisation and its importance, highlighting the key areas and effectiveness. The aim is to investigate the theories behind the induction process and its requirements. An employee is an ambassador to their organisation, representing them through their attitudes and behaviour, how they act is partly down to the organisational culture (Sommerville, 2007, p 47). How employees understand and learn these attributes begins with staff induction and socialisation. In HRM literature, organisational socialisation is widely recognised as a key process ensuring new employees can be efficient and effectively integrated within the organisation (Taylor, 2006). Both induction and socialisation are entwined together. Staff induction practices govern unconsciously or deliberately organisational socialisation (Torrington et al, 2005). With the continuous process whereby new recruits are brought into the firm is an important element of HRM practice. If executed well it can help to retain the new employee and reduce staff turnover (Lashley and Best, 2002). 3.2 Performance Management Systems There have been a significant number of studies over the last 15 years investigating the link between HRM and organisational performance. These have focused on the extent to which (if at all) high commitment or best practice HRM may lead to improvements in worker or organisational performance (Taylor). The idea is that particular bundles of HR practices have the potential to contribute improved employee attitude and behaviours, lower levels of absenteeism and labour turnover, higher levels of productivity, quality and customer service in all types of organisations (Sommerville). Performance management aims to directly link together individual goals, departmental purposes and organisational objectives (Torringon et al). Examples of performance management systems include; recruitment and selection, training and development. Armstrong and Baron (2007, p7-8) defined a performance management system: Communicates the organisation vision and objectives to all employees Set departmental and individual performance targets linked to organisational objectives. Uses formal review procedures to communicate performance requirements. Conducts formal reviews of progress Uses the review process to identify training, development and reward outcomes. Evaluates the whole process. 3.3 Induction Training Starting a new job can be a stressful process, wondering if you will fit in with your new co-workers, if everything is as good as advertised. Whilst some nerves are inevitable, helping to reduce them and making the new employee feel welcome are vital in retaining new comers (Lashley and Best, 2002). The term ‘induction can be interpreted in several ways, however in the generally used in the context of the workplace to describe the entire process of an adjusting to their new working environment and jobs (CIPD, 2010). Whenever new employees join an organisation there is always a period of learning and adaptation before they become fully effective (Meighan, 2000). Partly, this involves finding out about the practicalities of the job and facts about pay, other employee benefits and the organisations rule and regulations (Fowler, 1999). But there is also the need to understand the less tangible but very powerful influence of ‘the way we do things around here or culture (Meighan, 2000). Every organisation has its own culture and new employees are unlikely to be fully effective or feel comfortable in their work until they have absorbed this cultural influence and adjusted to it (Taylor, 2006). Induction has a number of distinct purposes (Armstrong, 2007), all of which are concerned with preparing the new employees to work as effectively as possible and as soon as is possible in their new jobs. The induction is the initial process of learning and adjustment (Fowler, 1999). Meighan (2000, p5) went further and defined induction as ‘a planned, systematic process to help new employees settle into their jobs, quickly, happily and effectively. Marchington and Wilkinson (2008) suggest that induction covers a variety of informal and formal programmes. From simple greeting and showing a new employee to their work station to personalised programme away from the immediate place of work. However some academics (Lashley and Rowson, 2000: Marchington and Wilkinson, 2008: Skeates, 1991: Storey, 2007: Tayeb, 2005) believe that the induction process begins with recruitment and selection. Here the employee and employer can discuss expectations and understand whats realistic, assisting in reducing a mismatch the job role, benefits and expectations. In accordance with these views induction (Skeates, 1991, p16) has been describe as being any arrangement made to familiarise the new employee with the organisation, safety rules, general conditions of employment and the department in which they are involved in. Boella (2000) reinforces this point by suggesting that the induction processes also involve welcoming the new recruit and introducing them to their new colleagues, and that the process starts from the initial contact with the employer. Irrespective of whether or not a structure process is in place, all employees go through an induction phase. In many organisations especially those that do not have a specific human resource department or manager, this may be little more than greeting before being shown to their workplace. New employees may be told to ask questions if needed and are left to get on with the job as it is assumed they already posses the skills to complete the task. Sometimes a rite of passage may consist of a joke, (go and get me a long weight), with little attempt to explain anything about the company from its mission statement to direction. Even information regarding health and safety or disciplinary procedures. However this can leave the employee feeling isolated and confused, unaware of the rules, causing them to leave. Each problem represents a cost to the employer; poor quality of work, unproductive new starter, time spent on disciplinary issues, re advertising the job. In these circumstances it i s unlikely the employer will develop commitment and loyalty (Taylor, 2006). Organisation socialisation is one of the fundamental processes that define how cultures emerge (Tuttle, 2002). It underpins the social structures (Cable and Parsons, 2001) that shape not only how social actors interact but also the boundaries of action and the rules of engagement. In the context of organisations, socialisation is a process that significantly shapes their way of core practices shape how things are done and why they are done in a particular way (Torrington et al, 2005). Staff induction and socialisation (Ardts et al, 2001) are central to the replication of an organisation because they enable new individuals to become functional members of a group. Ardts et al (2001, p159) defines organisation socialisation as â€Å"the learning process by which newcomers develop attitudes and behaviour that are necessary to function as a fully fledged member of the organisation†. This extends the process of inducting a new employee to the organisation by imprinting the norms, expectations and behavioural patterns. It focuses on the interaction between a stable social system and the new members entering it. Successful socialisation is the transformation from an outsider to participating effective insider (Copper-Thomas and Anderson, 2006, p492). 3.3.1 Psychological Contract One of the major influences on behaviour at is the psychological contract (Boella, 2000). The contract refers to the unwritten expectations (Taylor, 2006) of the employer and employees have of their relationship. What each other expects to be delivered, what they expect from the working experience, how they expect to be treated (Marchington and Wilkinson, 2005: Meighan, 2000: Taylor, 2006). These expectations exist only in the head of employees, but this does not mean they should be underestimated (Torrington et al, 2005). Like written contracts they can be breached, broken or changed without consent, resulting in dissatisfaction, de-motivation, and higher levels of staff turnover (Armstrong, 2007). The loyalty and commitment from the employee are lost because of a perceived injustice or a disloyal breach of their contract (Boella, 2000). Riley (2000) stated that the old contract characterises the yester year workforce; focusing on building long term relations, job security and career progression in exchange for loyalty. The ‘new contract has modified to typify the current flexible, transactional workforce (Taylor, 2007). The employer offers employment for a limited period, with some development opportunities in exchange for the employee completing a set of defined duties to an agreed standard until a better offer arises. As a result there is greater flexibility with less commitment (Tanke, 2001) and loyalty, as employees see their employment as short term and an opportunity to make money, develop skills and experience (Torrington et al, 2005), increasing the likelihood of staff turnover. In recent years much debate has been raised on the subject of the old versus the new contract (See TABLE *****) The Old Psychological Contract EMPLOYEE OFFERS EMPLOYER OFFERS Loyalty Security Commitment Future career